Customer Satisfaction Questionnaire

We would like to hear about your experience

Customer Satisfaction Questionnaire

Name of project *

Respondent's full name *

First

Last

Respondent's role on project *

1. How satisfied are you with regards to the project deliverable(s)?

Project delivered what was asked for *

Product or service delivered meets my expectations *

Perceived value of product or service *

2. How satisfied are you with Eatron's processes to manage the following project management components?

Communication (emails/meetings) *

Status updates, reporting & escalation *

Issues & change management *

Quality assurance *

3. How satisfied are you with regards to Eatron's processes to manage the following project life cycle components?

Requirements Management *

Design and development *

Integration *

Manufacturing *

Testing *

4. What went well?

What went well? *

5. What did not go well? What would you suggest could be done differently to improve this for future projects?

5. What did not go well? What would you suggest could be done differently to improve this for future projects? *

6. Describe your overall project experience and satisfaction

Describe your overall project experience and satisfaction *

7. Other comments

Other comments *

We would like to hear about your experience